Internet Support

24/7 WIN Technical Support
1-888-533-8324

NETins Tech Support
1-800-205-1110

Wild Blue Tech Support
1-888-232-6063

Whenever you have a problem with your Internet and/or email program, you can call our Tech Support. We are available 24 hours, 7 days a week and it's absolutely free no matter what the problem. The phone numbers to the left will get you to the correct Tech Support Team, based on the type of service you have with us.

If you'd like to try to figure out the problem yourself, then here is where you can start. First of all read our Tech Help page. You will get pointers on how to prepare to call Tech Support as well as answer some questions you might have.

You can also get information here on storage space and Internet setup. The links to the left will take you to those sections or you can scroll down.

We highly recommend keeping your software current, which can help keep your PC virus-free. Updates and patches are available and easy to install; but there are no alarms on your computer that will alert you when you need them. Instead, you will need to visit the websites of the software you own, including your platform software.

To update Windows with a patch or service pack go to www.windowsupdate.com. Upon visiting the homepage, your system will be automatically scanned for the recommended Windows update. Then, choose which patch you want to intall, usually recommended.

To find updates and other fixes, you can also visit www.microsoft.com/downloads and click the Windows (Security & Updates) link on the Download Categories menu.

Storage Space

Email storage saves and stores your emails until you retrieve them. The larger your storage space is for email, the less likely your mailbox will become "full" if you receive many emails. When your mailbox becomes full, any new emails will be blocked and the sender will receive a notice informing them that the message has been "rejected because the recipient's email box is full."

Dial-up and high speed Internet customers will receive 10MB of storage space to collect emails. Additional mailbox storage space can be added at any time for $3 per 10MB of email storage space per month. Call our customer service at 888-508-2946 to have space added. Do not call Tech Support to add space.

Additional Email Accounts

Additional emails can be helpful if you have several people in your household who will be using email. Additional addresses from WIN carry benefits you CANNOT get from "free" email accounts, such as Yahoo or Hotmail, including FREE POP based download to Outlook, FREE spam and virus filtering, FREE local customer service and tech support.

Dial-up and high speed Internet customers will receive up to 5 email accounts upon subscribing. Additional addresses will cost $3 per email per month.

Modem Troubleshooting

Is the Power Light green? If it is not lit, then your modem does not have any power. Make sure you have connected the round end of the power cord into the connector on the back of the modem and that you have connected the other end of the power cord into a working electric socket. Try plugging into another socket. If it still doesn't work, call our support line.
Is the PC Light Green? This light is green when the connection from the modem to the PC is operating properly and yellow when it is not. If the light is yellow, make sure you've connected the Ethernet cable from the "To PC" connector on the back of the modem to your PC's network port on your network adapter. Make sure your network adapter is properly installed. Right click on MY COMPUTER and choose PROPERTIES, then choose the DEVICE MANAGER tab. Look for the NETWORK ADAPTERS item and click the "+" if it is not expanded. Verify that your network adapter is listed and indicates no problems. If it isn't listed or is showing a problem, refer to the installation materials that came with your network adapter, or contact the manufacturer. If it appears that your network adapter IS properly installed and your Ethernet cable IS properly connected, then you should call our support line.
Is the Network light green? When the network light is green, it indicates that your modem is connected to the WINspeed service over your telephone line. If it is yellow, verify that the telephone cable is properly connected from the wall jack to the jack on the back of the modem with the telephone symbol. If you have two or more phone lines at your location, make sure the phone jack you are using is the phone number for which you signed up for WINspeed service. If you've gone through all of these steps and the light is still yellow, call the support line